Salesforce Says Agentforce Is Booming – The Community Isn’t So Sure
Summary
Salesforce’s AI product Agentforce is rapidly growing in adoption and token usage, with a 50% quarter-over-quarter growth rate and nearly 30,000 closed deals. However, the community remains cautious due to concerns about pricing, setup complexity, and real-world use cases. Significant improvements include the introduction of Agentic Work Units for measuring AI task efficiency and plans to better integrate Agentforce with Slack. Salesforce professionals should focus on data quality and realistic pilot adoption strategies to maximize AI’s value in CRM and enterprise workflows.
Takeaways
- Track Agentforce adoption using tokens served and Agentic Work Units metrics.
- Prioritize data reliability before scaling AI agent implementations.
- Start AI pilots with limited CRM data leveraging MVP best practices.
- Focus on use cases that emphasize measurable ROI in customer-facing agents.
- Prepare for growing integration between Agentforce and Slack platforms.
This is the moment for truth for Salesforce. After nearly a year and a half in the world, Agentforce – the apple of Salesforce’s eye – has progressed in leaps and bounds, but how many people are actually using it? For much of its short lifetime, Agentforce has been regarded as a flashy product that companies keep their eyes on until the right use case comes up or the investment makes sense. However, Salesforce’s end-of-fiscal-year reporting is doing a lot of heavy lifting to convince investors that Agentforce is the hottest tool in the tech stack. The Exponential Growth of Agentforce Before this week, the latest Agentforce numbers publicly disclosed came in January, with Salesforce CEO Marc Benioff taking to X to reveal that Agentforce had hit 11.14 trillion tokens served. Salesforce’s Q3 financial results, which came out in December 2025, revealed that Salesforce had closed 18,500 Agentforce deals, 9,500 of which were paid, with 3.2 trillion tokens processed.