AI isn’t good at UX
Summary
AI performs well in technical Salesforce development tasks like creating Lightning Web Components but struggles with UX design aspects that require human psychology understanding. Attempts to refine LWCs for better tablet usability using AI-generated UX guidance resulted in poor outcomes. This highlights that AI currently lacks the ability to create good user experiences and that Salesforce professionals should maintain their UX design skills rather than relying wholly on AI. Consultants, developers, and teams should focus on combining technology with UX principles themselves to ensure effective and user-friendly interfaces.
Takeaways
- AI can generate technically accurate LWCs but often misses UX nuances.
- Good UX requires understanding human psychology, which AI lacks.
- Consultants should maintain strong UX design skills despite AI tools.
- Relying solely on AI for UX in Salesforce apps leads to poor user experience.
- Testing and refining UX manually remains essential in development processes.
AI is awesome at many development tasks. For example, I asked it to create Lightning Web Components (LWC) to replace old Aura components. The first version was 99% perfect. Super impressive. Then I asked it to restructure the LWC so that fields and buttons appear on the same line. This is because the LWC will be used by users on tablets, and space is important. The 1st version was crap. So was the 2nd version, and the 3rd. I even prompted one AI, 2Using Salesforce SLDS and UX principles, what2s the best way to display3 (with some more details). Then I fed this answer into another AI that actually wrote the LWC. The results were craptastic. The lesson is AI doesn2t know what good UX is. This makes sense because UX is the intersection of human psychology and technology. AI understands the technology part but still fails at the psychology part. The takeaway To be a 2good enough3 consultant, you need to understand UX principles. You cannot rely on AI for this (at least for now).