Salesforce Live Chat Migration Guide to Enhanced Chat
Summary
Salesforce is retiring its legacy chat products including Live Agent and Embedded Chat, transitioning users to Salesforce Enhanced Chat (previously Salesforce Messaging for In-app and Web). This guide helps Salesforce professionals understand the migration process and what this shift means for maintaining and upgrading chat capabilities. It provides clarity on transitioning to the newer chat platform to ensure continuity and leverage enhanced features. Teams can use the guide to plan and execute the migration with minimal disruption.
Takeaways
- Plan migration from legacy Salesforce Chat products to Enhanced Chat before February.
- Understand differences between legacy Chat and Enhanced Chat for smooth transition.
- Leverage Enhanced Chat's new features for improved messaging and service delivery.
- Retire legacy chat setups like Live Agent and Embedded Chat in favor of Enhanced Chat.
Salesforce will be retiring Salesforce Chat in February this year. This will mark our farewell to all of the legacy products under the legacy Chat umbrella (Live Agent, Salesforce Chat, Embedded Chat, and Service Chat) in favour of Salesforce Enhanced Chat, formerly known as Salesforce Messaging for In-app and Web (MIAW). Salesforce MIAW was introduced […] The post Salesforce Live Chat Migration Guide to Enhanced Chat appeared first on Apex Hours .