Salesforce Says Agentforce Is Booming – The Community Isn’t So Sure
Summary
Agentforce, Salesforce’s AI-powered agent tool, has seen impressive growth in adoption and usage, with the company reporting rapid deal closures and token consumption. However, while Salesforce paints a picture of booming success, many in the community remain cautious about real-world adoption, citing data quality and practical use cases as key challenges. The article highlights Salesforce’s evolving approach to Agentforce, including shifts in leadership and integration plans with Slack, as well as industry expert insights on AI’s broader impact on software valuation. Salesforce teams should focus on reliable data and incremental, value-driven deployments to maximize the benefits of Agentforce.
Takeaways
- Agentforce adoption is growing rapidly but community adoption remains cautious.
- Data reliability is crucial for successful AI agent deployments.
- Employee agents leveraging CRM data provide tangible ROI and value.
- Comparing Agentic Work Units (AWUs) to employee cost aids ROI analysis.
- Integration of Agentforce with Slack is a key upcoming focus.
This is the moment for truth for Salesforce. After nearly a year and a half in the world, Agentforce – the apple of Salesforce’s eye – has progressed in leaps and bounds, but how many people are actually using it? For much of its short lifetime, Agentforce has been regarded as a flashy product that companies keep their eyes on until the right use case comes up or the investment makes sense. However, Salesforce’s end-of-fiscal-year reporting is doing a lot of heavy lifting to convince investors that Agentforce is the hottest tool in the tech stack. The Exponential Growth of Agentforce Before this week, the latest Agentforce numbers publicly disclosed came in January, with Salesforce CEO Marc Benioff taking to X to reveal that Agentforce had hit 11.14 trillion tokens served. Salesforce’s Q3 financial results, which came out in December 2025, revealed that Salesforce had closed 18,500 Agentforce deals, 9,500 of which were paid, with 3.2 trillion tokens processed.