Standard Omni-Channel End of Life: Your Questions Answered
Summary
Standard Omni-Channel in Salesforce is reaching its end of life with the Summer ‘26 release, requiring orgs to switch to Enhanced Omni-Channel. The transition is straightforward with minimal changes needed, retaining existing routing rules and setups, while gaining improved features and reliability on the modern Hyperforce infrastructure. Salesforce teams can proactively upgrade by toggling the setting and ensuring domain whitelisting, and must also migrate from legacy chat and messaging channels beforehand. Upgrading early allows better control and immediate benefits from enhanced features.
Takeaways
- Standard Omni-Channel End of Life is set for Summer ’26 release; upgrade before June 13, 2026.
- Enhanced Omni-Channel offers improved agent and supervisor experiences with future-ready features.
- Migration from legacy Chat and Messaging channels is required before upgrading Omni-Channel.
- Upgrade is simple: toggle setting in Omni-Channel Settings, accept terms, and have agents relog.
- Automatic migrations will occur, but proactive upgrade is recommended for control and testing.
If you’ve been hearing about Standard Omni-Channel going End of Life (EOL) – good! We’ve included this in our monthly emails since June 2025, but in case you’ve missed it and this is the first you’re hearing – Standard Omni-Channel is going end of life at the Summer ’26 major release. With the Summer ’26 release coming up in June, it’s time to make the switch to Enhanced Omni-Channel. But here’s the good news: this is nothing to be afraid of. Enhanced Omni-channel has been GA for nearly 3 years, and over 50% of our traffic and 35% of our customers are already running on Enhanced Omni-Channel successfully! Let’s answer some common questions to make this transition as smooth as possible. When is Standard Omni-Channel going End of Life? Standard Omni-Channel will reach its end of life with the Summer ’26 release. For Production orgs, that is on or around June 13th, 2026 depending on your instance. For Sandbox this is on or around May 8th, 2026 .