Salesforce Agentforce Credits & Cost Model: Complete Guide 2026
Summary
Salesforce Agentforce employs a consumption-based pricing model using Flex Credits and conversation billing, which charges based on actual agent actions rather than licenses. This guide explains the credit costs for standard and voice actions, how to track spending using Digital Wallets, and strategies to optimize Agentforce costs effectively in 2026. Salesforce teams can leverage this model to precisely manage AI-powered autonomous agents handling service and sales workflows, ensuring cost efficiency at scale.
Takeaways
- Standard Agentforce actions cost 20 Flex Credits ($0.10) each.
- Voice actions require 30 Flex Credits ($0.15) per action.
- Flex Credits are purchased in blocks of 100,000 credits for $500.
- An alternative billing model charges $2 per conversation.
- Use Digital Wallet tracking to monitor and optimize consumption costs.
COMPLETE GUIDE • MARCH 2026 Salesforce Agentforce Credits & Cost Model Everything you need to know about Flex Credits pricing, conversation-based billing, Digital Wallet tracking, and strategies to optimize your Agentforce costs in 2026. Jitendra Zaa • March 15, 2026 • 28 min read • Last Updated: March 16, 2026 Pricing $0.10 Per standard Agentforce action (20 Flex Credits) Voice 30 Flex Credits per voice action (vs. 20 for standard) Guide 2 Billing models: Flex Credits & Conversations Reference 10K Token threshold per action before additional credits apply 1 What is the Agentforce Credit Model? Quick Answer: Salesforce Agentforce uses Flex Credits — each standard action costs 20 credits ($0.10), voice actions cost 30 credits ($0.15). Credits are purchased at $500 per 100,000. An alternative $2/conversation model is also available. See the official pricing page .